SmallBizGenius Analysis

Marc Fisher Footwear receives overwhelmingly negative reviews, with customers frequently citing issues with product quality, customer service, and order fulfillment. Many customers report receiving incorrect items, experiencing delays, or encountering unresponsive customer support.

Category Breakdown

Scores based on analysis of 11 recent reviews

Product Quality

2.0/10

Reviewers frequently complain about the poor quality and durability of Marc Fisher shoes. Many customers report that shoes fall apart after only a few uses or deteriorate while stored, indicating a lack of quality materials and construction.

7 reviews mention this

Customer Service

1.5/10

A significant number of reviewers express dissatisfaction with Marc Fisher's customer service. Common complaints include unresponsiveness, difficulty obtaining refunds or returns, and unhelpful or dismissive customer service representatives, with one reviewer stating the customer service is 'pure garbage'.

8 reviews mention this

Order Fulfillment

1.0/10

Several reviewers report issues with order fulfillment, such as receiving the wrong items or experiencing significant delays in shipping. One reviewer stated they received 'navy blue heels' instead of the 'Hunter Boots' they ordered, highlighting a major discrepancy.

4 reviews mention this

Pros & Cons

Common Complaints

Poor product quality and durability Mentioned 7x
"My Marc Fisher shoes were safely stored in their box in my bedroom closet. When I went to wear them, they were deteriorated and cracked beyond repair."
Unresponsive and unhelpful customer service Mentioned 8x
"HORRIBLE customer service- they dont respond to numerous e-mails."
Order fulfillment errors (wrong items, delays) Mentioned 4x
"This company is a scam!!!! Presented on Facebook as Hunter Boot company!! Got pair of navy blue heels in the mail that my dead grandma wouldn’t wear. I ordered and paid for a pair of Hunter Boots."
Difficulty obtaining refunds or returns Mentioned 3x
"**SCAMMERS** WARNING*** THE R3TARDS IN THIS LAME COMPANY WILL SEND THE ARONG ITEM ANND WILL THAN REFUSE TO REFUND YOU."

Common Questions About Marcfisherfootwear

Answers derived from customer review patterns

Is Marcfisherfootwear legit and trustworthy?

Based on the 11 reviews analyzed, Marcfisherfootwear appears to have significant issues with legitimacy and trustworthiness. Customers report receiving incorrect items, experiencing long delays, and facing difficulties in obtaining refunds or returns. The prevalence of negative experiences suggests that ordering from this company carries a considerable risk of encountering problems. Therefore, potential customers should exercise extreme caution before making a purchase.

Based on 11 reviews

Does Marcfisherfootwear have good customer service?

The consensus from the reviews is that Marcfisherfootwear's customer service is poor. Customers frequently mention unresponsiveness to emails, unhelpful representatives, and difficulty escalating issues to a manager. Some reviewers even report being hung up on by customer service agents. This indicates that customers may face challenges resolving issues or obtaining assistance with their orders.

Based on 8 reviews

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